Goodman Networks creates the best experience for your customers by ensuring top quality service. We provide excellent program management and top tier training to our employees which leads to industry-leading performance in the field. With industry leading metrics and Service Level Agreement (SLA) performance, we provide the outstanding service, on-time delivery and impeccable problem resolution that your customers deserve.
Our commitment to quality is apparent in our:
Commitment to measurement – Goodman Networks tracks a variety of performance indicators to ensure high-quality service for our customers. These performance indicators include but are not limited to:
- Problem Reports
- Fixed Response Time
- Overdue Fixed Responsiveness
- On-Time Delivery
- Outage Frequency
- Service Quality
- Internal Quality Management System Audit Results
In-field quality assurance – Goodman Networks conducts live audits in the field to drive immediate quality improvements through our In-House Video Quality Assurance Center of Excellence.
- Dedicated team of quality auditors performing live quality audits of our technicians and supervisors in the field
- Utilization of reporting at the technician level to drive quality results and identify training and process improvement opportunities
Best in class recruiting – Our success is supported by talented, motivated, empowered people making the right decisions for our customers and business.
- This begins with an unmatched candidate experience supported by a system and partners that enable us to move at the speed of business.
- 47% of our hires come from internal referrals
Best in class training – Technicians participate in rigorous online and instructor led training, both at initial hire and for continued education.
Goodman Networks is an ISO 9001:2008/TL 9000-V R5.5/R5.0 Registered Company
Goodman Networks is proud to be a member of: