Skilled Workforce

HomeCTOTM

White-glove in-home technicians

Completing over 1.4 million installation and service calls annually, our HomeCTOTMs provide your customers with impeccable network knowledge and customer service. HomeCTOTM technicians can assist with a range of in-home services including product delivery, installation, troubleshooting and repair. Each HomeCTOTM is trained specifically in your product or service, to ensure they can act as a product expert and answer every question your customer may have. In the event of a product question, problem or return, Goodman Networks’ Network Operations Center (NOC) and call center can directly engage tier 1 and tier 2 support calls and, when required, dispatch one of our HomeCTOTMs to your customer’s home to confirm the situation, fix the problem or begin the return process (including potentially delivering a replacement device) and then route the defective product back to our Network Integration Center (NIC) to be further assessed, repaired and returned to the refurbished inventory.

When paired with our Closed-Loop Logistics process, the work of our HomeCTOTMs ensures your customers are treated with care and to timely, quality service.

HomeCTOTMs install and service a wide range of in-home electronics:

  • Broadband (including wired, fixed wireless and satellite)
  • Home Theater & Audio/Visual
  • Home Security
  • Wifi & Networking
  • Lighting & Thermostat
  • IoT Devices
  • Others

Mobile Smart HandsTM

Skilled carrier and enterprise technicians

Our Mobile Smart HandsTM    technicians are experts at deploying and maintaining equipment for network operators and enterprise customers. Licensed, certified and continuously trained, each Goodman Networks technician operates with the highest professional standards, ethics and values. Our technicians work diligently to meet our commitment to quality, safety and customer satisfaction.

Deployed over 45,000 times a year, our Mobile Smart HandsTM technicians have the network knowledge and in-field experience to handle a wide range of network operator and enterprise network equipment needs.

Our Mobile Smart HandsTM technicians are supported by our world class engineering teams who design and engineer custom solutions for deployment. Offering the combined services of design, engineering and field services, Goodman Networks provides a single point of responsibility for our customers and helps ensure top-quality results and reduced complications in the field.

Mobile Smart Hands install and maintain:

  • Cell site
  • Central Office or Head end
  • DAS & Small Cell
  • Remote terminals

Design & Engineering teams perform:

  • Outside Plant (OSP) Engineering
  • Wireless outdoor network design & engineering
  • In-Building wireless design & engineering
  • Network Integration
  • Provisioning

Tower Climbers

Safe and expert 

Goodman Networks’ number one priority is the safety of our personnel. All our tower climbers are certified as competent climbers and competent riggers (ANSI 10.48) and have gone through extensive instructor led training. All training for our tower hands utilizes NATE training curriculum program, Safety LMS tower training and Comtrain certification’s training on tower climbing safety and rescue, fall protection, competent rigging and tower technology.

Pro Tech – In addition to our tower climbers, Goodman Networks is proud to offer our internal personnel the opportunity to cross train as both tower climbers and cell technicians. These technicians, known as Pro Techs, are experts at servicing all networks equipment, whether on the ground or on a tower. As experts in network infrastructure, our Pro Techs are able to service sites and close tickets with greater efficiency and less network downtime.

Examples of network projects that our tower climbers have experience include:

  • Cell site modifications
  • Cell site maintenance
  • New site builds
  • Microwave pathing
  • Sweep testing
  • PIM testing

Advanced Products

Last mile commercial solutions

Goodman Networks offers last mile solutions for office and other commercial locations, handling all electronics installation, instruction and maintenance required. Our most experienced on-premise technicians, known as our Advanced Product technicians, handle over 5,000 commercial technology tickets annually. Trained specifically to handle the unique needs of commercial office locations, our Advanced Products teams have years of experience in customer service and prioritize the highest level of accuracy, punctuality and time management.

Goodman Network’s Advanced Product technicians are supported closely by our internal resource team, which is responsible for project management and the logistics needs of each unique program. Our resource team has multiple years of experience handling small to large scale deployments which includes planning, pre-deployment preparation, implementation, and material handling.

Our Advanced Products team can maintain and install products including:

  • Digital Signage solutions
  • Commercial Satellite
  • Satellite Backhaul Systems
  • Cellular Repeaters